vintagewellies.com prides itself on the quality of our service and we always endeavour to meet the highest standards our customers deserve. If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please contact us immediately (or within 48 hours of receipt). We will then arrange the best course of action to take.
Please note that all rubberboots are custom-made to each individual order. Therefore we cannot offer a general return and refund policy just because you may not like the product or it does not fit you. Every product is described in detail and carefully in the webshop with appropriate pictures for visual appearance to give you the best imagination of what you are purchasing. Please also be aware that because our rubberboots are truly hand-made of natural rubber each pair can have a slightly different appearance and finishing quality. This is normal and not a fault and not a reason for a refund. If you want to return a product due to a damage or quality issue please notify us of any issues within 7 days of receiving the item and return the item - unused and in its original packaging - within 30 days of receipt. Worn and used products are excepted from a refund. To facilitate a refund or replacement, please include a copy of your receipt and state the reason for the return. Return postage costs will not be reimbursed and goes to your costs. If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us. Your statutory rights are not affected by the above terms and conditions.